If you've found a bug or there is a technical issue with your game, please do let us know about it by reaching out to us an e-mail at firstname.lastname@example.org
To help us with our investigation you can do the following and let us know about it when you reach out to us.
First, try un-installing the game, closing and restarting your device, then reinstalling the game.
Do make sure you are logged into the store account with which you made the initial game purchase.
If that doesn't help resolve the issue please send us an e-mail.
If you can give us the following information about the issue and your device it helps us a lot!
- Device make and model
- Operating system version
- Free memory available on your device
- Network connection you used if applicable (mobile, wifi)
- The steps you took before the issue arose
- The version number of the game you are using
Any screenshots you can send us depicting the problem will be immensely useful to us.
We appreciate your help!